It is time to pay past due balances in spite of COVID-19.
Due to the COVID-19 Pandemic interrupting normal business operations, I have patiently waited for payments sending occasional reminders of outstanding balances.
I sent Statements of Activity during the 2020 Quarter 4 to all customers with outstanding balances to alert them of all transactions on their account. This included all invoices sent by Stacey Sansom Designs and all payments made to Stacey Sansom Designs.
I am grateful that many customers used the invoice reduction as an opportunity to pay their invoices. Unfortunately, many are still unpaid.
I will be extending the 10% total invoice reduction in all past due invoices until January 31, 2021. After that date, all past due balances will incur a 5% late charge each month the invoices remain unpaid from that point onward.
I understand that 2020 and COVID-19 have had a drastic impact on businesses and individuals around the world, but I can no longer dismiss the fact that Stacey Sansom Designs has been directly impacted as well. My business is adversely impacted by all customers who fail to pay the agreed-upon amounts for services that have already been provided.
I do not feel that in the middle of a pandemic is the appropriate time to be turning off websites that many businesses are now relying on heavily. However, I will not hesitate to do so if payment is not made along with any failure to communicate directly with Stacey Sansom Designs on your unique circumstances and ability to pay part or all of the outstanding balances in the future.
Be kind and generous to all businesses you are interacting with during these hard times, you may not realize just how big of an impact your actions have on the businesses you do business with.